The requirement was to optimize the process and define the Future State Operational Model for Policy Content assessment and development.
Project Objective:
Streamline and optimize the process of Policy Content Management while developing a future state operating model to align with organization's overall Target Operating Model.
Actions:
• Developed a detailed measurement plan, which was implemented by the Policy Branch to collect, validate data and create baselines prior to the development of the future-state operating model.
• Reviewed current state operating model of the organization, reviewed data gathered through interviews, surveys, systems
• Defined Critical to Quality (CTQ’s) parameters required for the future-state model, developed Needs vs. Requirements matrix (QFD)
• Mapped current-state processes, identified wastes, and opportunities
• Brainstormed areas of improvement, potential solutions, high-level business requirements
• Mapped Future State process and developed requirements for future-state operating model
• Conducted Design Failure Mode Effects Analysis (DFMEA) and identified risks
• Developed risk mitigation strategy, a detailed action plan that outlined actions required to develop a future-state operating model
• Created Control, Communication and Change Management plans to support the implementation of the future-state operating model
• Developed detailed business requirements for a new IT system recommended for future-state model
Value Delivered:
• Significant reduction in Response Time (> 40%) achieved for both Simple and Complex Requests using the new operating model.
• Estimated effort savings through implementation of the future-state operating model were in the range of 2,100-2,200 hours per year.
• Employee participation, motivation, and morale were increased as the staff went through the optimization process.
• The project outcomes served as inputs to organization's larger initiative - developing and implementing Target Operating Model.